FREQUENTLY ASKED QUESTIONS

How long does an appointment take and how many treatments do I need?

As both Osteopathy and Massage are offered we will discuss length and frequency of treatments with you individually depending on your needs.

Does insurance cover it?

Yes, Osteopathy and Massage  are covered in most extended health care plans.

Do I need a referral from my doctor?

No, Osteopathy and Massage do not need a doctors referral. However, some insurance plans may require a doctors referral for reimbursement for services.

What do I need to bring with me?  How should I dress?

Osteopathic services will require you to bring shorts and an athletic top for your appointment. This will allow the Mark to assess movement patterns, perform relevant tests, and see and treat the injury. Please also bring any relevant medical reports that you feel will be helpful during your initial assessment.

Please remember if I cannot see it, or touch it I cannot assess and treat it.

Massage Therapy

No special clothing is required, unless you wish to wear certain clothing during your massage.

Do you accept workplace safety & insurance board (WSIB) and motor vehicle accident claims (MVA)?

No, unfortunately Powell Osteopathy & Massage is not currently accepting WSIB and MVA claims.

Do you bill my insurance directly?

No, Powell Osteopathy & Massage does not offer direct billing at this time. At the end of each visit, an invoice will be provided after payment for the service. You can submit the invoice for reimbursement with your extended health insurance provider. Powell Osteopathy & Massage accept cash, debit, and credit card.

What is your cancelation and no show policy?

At Powell Osteopathy & Massage we require 24 hours notice for appointment cancellations. Late cancellation and no shows will be billed 50% of the service booked.

How do I book an appointment?

You can book online by clicking the “book now” button on our website. It will redirect you to an online booking portal. Please complete all the online forms. Or you can call our clinic at (519) 362 1647 and we can help you set up an appointment. If you have had treatment at Powell Osteopathy & Massage but it is a new injury please book a 60 min initial assessment for Osteopathy. If it is an old injury for which you have been treated by Mark but it has been 6 months since your last visit, please book a 60 min initial appointment for re evaluation since the injury could have evolved and changed in the last 6 months. If in doubt please call.

Our Osteopathic Difference?
Marks particular skill set resides in identifying the specific pain triggers a patient has, these are sometimes missed as practitioners rush through assessments to get to treatment, my motto is "health is wealth-movement is medicine" and a well done thorough  assessment saves time in future treatment".

Massage Therapy- What is involved?
The therapist will ask new patients about symptoms, medical history and desired results.  The intent is to assess and create a treatment plan for you and that can only be done if the therapist has a complete understanding of your past and current health.  Typically, the patient lies on a table, either in loose fitting clothing or undressed (covered with a sheet, except for the area being massaged). The therapist my use oil or lotion to reduce friction on the skin.

What if I can not get onto the table for a massage?
We have many pillows and work together to make it work how ever we need.  We can modify most aspects so that you are comfortable and easeful in your positioning.  The patient can be leaning against the table with pillows sitting in a chair, or remain seated in a walker.